FREQUENTLY ASKED QUESTIONS
GENERAL QUESTIONS
Where can i find the owners manual for my Turner model?
Download PDF versions of our 2011-2014 Turner Owners Manuals:
Catalogs for 2002-2015 Turner Bikes
You can download PDF versions of our 2002-2015 catalogs:
2010 Turner Bikes Catalog/Poster
Help, my Turner Bike was stolen.
If you can provide us with a copy of the original purchase receipt and a copy of the police report showing the bike theft filing we will give you a $600 credit towards a brand new Turner Bike from us. Or $325 credit towards a new frame.
Steps to take before your Turner Bike is stolen:
Keep your original sales receipt in a very safe location for proof of ownership for the police and your insurance company, and us if you choose to take advantage of our Turner Bike Theft Credit.
Make sure you have a good photo of your bike from both sides with you posed next to it. Even if you find your stolen bike you may have to prove it’s yours, repossessing it may be considered theft otherwise!
Check with your insurance company today and find out what they actually cover! If they do not completely cover a new bike, then Purchase bike insurance to protect your investment. Our friends at Velosurance can give you a free quote today!
What if I run a fork with more travel than specified?
By running a longer than recommended fork, it will slacken the angles, raise the bottom bracket, shorten the Reach and increase the standover height.
What size seatpost does my Turner Bike take?
2008 to present Turner Mountain bikes take a 30.9mm seatpost diameter.
All cyclocross, gravel and allroad frames use a 27.2mm post
Pre-2009 Turners, horst-link or TNT, use a 27.2mm seatpost.
Can I use a quick release seat collar and what size do I get?
Yes! QR seat post clamps work great. The clamp size required is 35mm on all Turner Mountain Bikes manufactured from 2008 - present.
All gravel / road will take a 31.8mm seat post clamp.
All pre-2009 Turner Suspension Bikes take a 31.8mm seat post clamp.
How much seatpost insertion do I really need?
Turner Bikes recommends a minimum of 4 inches or 100mm of post insertion into the frame.
Do Turner frames have a replaceable derailleur hanger?
Yes, every Turner frame has a replaceable derailleur hanger. They are available through our online store.
Please make sure you purchase the correct hanger for your application. Compare your bikes hanger to the photo on the store. We recommend having a spare as they can help avoid a long walk home!
Why use flat mount standard to attach disk brakes?
The biggest reason why Turner Bikes chose to use the latest 'flat mount' rear brake mounting was the caliper is much more compact. This allows the caliper to be attached between the stays to the bigger and stronger chainstay instead of the more flexible seat stay. There is not much room between the seat stay and chainstay due to more compact frame geometry, since the flat mount is a very compact caliper it can be attached to the stronger tube and still be under the seat stay.
WARRANTY QUESTIONS
Save Your Receipt
Keeping your receipt in a safe place is imperative. Should you need to contact Turner Bikes about a warranty or the police about a theft, your receipt will be needed.
What is the warranty on my Turner?
LIfetime Warranty
This warranty does not cover damage that is the result of abuse, improper use, botched assembly or poor maintenance. This lifetime warranty is expressly limited to the repair or replacement of a defective titanium frame, and said repair or replacement is the sole remedy of the warranty. This warranty is offered only to the original owner, and is not transferable. The costs of disassembly, shipping, reassembly are not covered by this warranty and are the responsibility of the original owner. Turner Bicycles Inc is not responsible for incidental or consequential damages. Some states do not allow the exclusion of incidental or consequential damages, so the above exclusion may not apply to you. Proof of purchase is required, so save your original receipt to show model and date of purchase.
How do I start the warranty process?
To start a warranty claim on your Turner Bike in first you need to contact us to receive an RA Number to get the process started.
You can email us through our warranty department here.
Please fill out the form as completely as possible to expedite the process.
Is there a Crash Replacement Policy?
Crash replacement
Sometimes accidents happen and you may need to replace a non-warranty damaged frame. Turner Bikes will make every effort at having a same or similar frame available at a reasonable charge to the original owner, but over the years and subsequent model changes exact replacements are not always possible. As always, feel free to contact warranty@turnerbikes.com to learn more about model compatibility and availability. Turner Bikes does this at its sole discretion and reserves the right to refuse this offer.
TRADE-IN ANSWERS
What exactly is the Turner-4-Turner trade-in program?
Recycle and get a discount on a new bicycle from Turner Bikes.
The Turner-4-Turner Trade-in Program allows a current Turner frame owner to send in their old Turner and receive a $600 credit off of the MSRP of a new Turner Bike from us. If you don't want a new bike, but a frame only, the trade in credit is $275.
This trade-in value is NOT Applicable to sale items and/or closeout frames. The frame trade-in program is extended to all Turner frames regardless of age or condition.
To trade your old Turner Bike in first you need to contact us. You can email us at Sales@turnerbikes.com